What is an education agent?
An education agent is a professional or organisation that helps students apply to study overseas. They can assist with:
- Choosing a destination country, course and institution,
- Preparing and submitting applications,
- Guiding you through student visa processes,
- Offering pre-departure briefings (including information on travelling, and accommodation).
More information about education agents:
How does it work?
The education agent will support you through your application and in exchange the University will pay them a commission once you enrol. 聽Because of this, many agents do not charge you, the student a fee for their services.
All of the agents we have on our website, have been trained in Robert Gordon University, our courses and our application process. Every agent has also committed to having colleagues in the office who have completed the British Council agent training, and all are registered companies who have gone through due diligence checks.
Agents should be able to help you both from the application stage, as well as post initial application stage, if you would like support just with the visa process for example.
When you select an agent in your application form, all emails concerning your application to study with us will include the agent, all apart from the password information.聽
Remember, the choice to use an education agent is yours.
The choice of where you study is yours, agents are there to guide you.
Selecting an agent
When choosing an agent, either review the 聽聽or if you are applying to 91探花, use the approved agents listed on your country or territory page聽on our website:
Due to our integrated relationship with our Navitas college on campus,聽, we will also recognise their signed agents too.
Questions you might want to ask an agent
- Which universities do you work with?
- Have you completed the British Council agent training?
- Do you charge for your services? If so, how much and what does it cover?
- What happens if my visa is refused or I change my mind?
- In some countries, are you a licensed immigration advisor?
What if I am unhappy with my education agent?
- Switching Agents: As a rule, 91探花 do not allow students to switch agents unless you have a concern around your original agent.聽 This is because agents who are targeting students to switch to their agency are not acting ethically.
- Complaints procedure: Our priority is you the student, so you have the option to get in touch with the international office io@rgu.ac.uk with any questions, or if you would like to make a formal complaint, you can find out how:聽
Complaints
Sub Agents - what are they?
- Agents that are advertised on are approved and trained by 91探花, sometimes they submit applications from another agent or organisation on their behalf. It is the responsibility of the agent contracted with us to train that agent, and let you (the student know) which agent name will be on your application, and CAS.
- Once you have given your permission to add an agent to your application, 91探花 will always email you, and copy your agent into application communications, so please make sure you are receiving those. You are also able to log into your application yourself at any time to check documents and the status of your application. If you are unable to do that, please first go to www.rgu.ac.uk/apply and click log back in, and forgotten password if you can鈥檛 recall it. Any problems email admissions@rgu.ac.uk
- If you notice any documents that have been edited by your agent, or any wrong documents please email admissions@rgu.ac.uk immediately and we can support you with a fresh application.
Bonus Tips
- Do your own research: Don鈥檛 rely entirely on the agent鈥檚 advice.
- Stay involved: Make sure you understand and approve every application and decision.
- Keep copies of everything submitted.
And don鈥檛 forget鈥�
A trustworthy education agent is a partner in your journey, not just a service provider. Take your time, ask questions, and trust your instincts. The right guidance now can set you up for a successful study abroad experience.